Representatives

If I were to summarize Canadian politics, I'd say that the Feds are tasked with foreign affairs, national defense and enforcing a minimum set of standards across the nation via "transfer payments" to provinces (mostly for universal healthcare), the lion share of powers lies with the Province, while local or municipal governments get whatever powers the province allows them to have. Though Canada is regarded as a low corruption, democratic country (and for the most part, it is), the provincial government holds some rather incredible, little-known powers and much of the business of legislatures and parliament is governed by unwritten rules and tradition. Our democracy may not have so many explicit checks and balances as USA, for instance (although their Senate might have even more unwritten rules than ours), but to even a casual observer it should be obvious that at least in aspects relevant to common people such as myself, it is more functional.

City Councillor

The neighbourhood is part of Ward 22, currently represented by Josh Matlow, who seems to give tenants a high priority.

MPP

At provincial level, the neighbourhood is in St. Paul's. Eric Hoskins is the current member of the provincial parliament, and he came to represent the riding by winning a by-election triggered by the 2009 resignation of Michael Bryant, a former Attorney General, bicyclist killer (g&m, ts, ctv) and leadership candidate-in-waiting for the Ontario Liberal Party. Eric Hoskins was also a candidate for leadership and is now the Minister of Economic Development, Trade and Employment.

MP

At federal level, the area is part of the same St. Paul's electoral district, sharing the same boundaries with the provincial one. Carolyn Bennett, also a Liberal, has been representing it since the '90s. The federal government has little to do with tenancy issues, so you would not normally have to interact with them, unless you have reason to believe that a federal bureaucrat might be interfering with your attempts to seek and obtain justice.

Senate

The Canadian Senate is an unelected chamber modeled after the British House of Lords and it seems to be at the center of constant controversy. Senators are appointed by the prime-minister. They do hear and investigate complaints about the government. If I were to contact a Senator, I would probably look at the list of committees and try to find the committee the fits my problem most closely, then see if a Senator from Ontario happens to be part of it. Two committees that might be more relevant to common people such as myself are Social Affairs (Tobias C. Enverga Jr. C, Art Eggleton L, Nancy Ruth C, Asha Seth C, Nicole Eaton C, Hugh Segal C) and Human Rights (Tobias C. Enverga Jr. C, Art Eggleton C, Nancy Ruth C, Asha Seth C, Nicole Eaton C, Hugh Segal C). If you recognize a Senator from a press story or simply because he had some political background in your riding, that is also a good place to start. The Senator with Toronto Senatorial Designation is currently Salma Attaulahjan.

Ombudspeople

You would not normally have to contact one of the aforementioned elected representatives, unless the government agency you interacted with is not doing its job, and they usually do their job well. However, you might find that your attempts to contact the representatives may not be successful, as they may already be involved in government, in which case it's a good idea to contact the ombudsperson (widely called "ombudsman") for the level of government you had an issue with.

The Ombudsman for the City of Toronto is Fiona Crean while the Ontario Ombudsman is Andre Marin. Though unelected, they might be more helpful in resolving a conflict and investigating corruption than elected representatives simply because that is their only job. Technically part of the government, they do enjoy a certain level of autonomy.